FAQs

Yes! Your vehicle is fully covered throughout the entire transportation process. Open carrier shipments include $100,000 in coverage, while enclosed transport offers coverage up to $250,000, ensuring maximum protection for your vehicle

Provide Pickup & Delivery Details: Simply enter your pickup and delivery addresses to get started.
We Assign a Driver: We’ll connect with drivers along your route and match you with one that fits your schedule.
Secure Your Booking: A partial deposit will be charged to your credit card on the pickup date.
Pay Upon Delivery: Once your vehicle arrives safely at its destination, you’ll pay the driver the remaining balance.

🡪Instant, Simple & Hassle-Free with INSTATOW!

Yes, You can place up to 100 pounds of personal items in the trunk or inside the vehicle, as long as they are below window level and securely packed to prevent movement during transit

Good news--you don’t need to do much! Just ensure:
-> There are no loose parts on the vehicle.
-> Personal items inside the car are under 100 pounds and securely placed below window level.
That’s it! We’ll handle the rest.

Delivery times vary based on distance:
Usually driver cover up to 400 miles per day
-> Coast to coast: 7-10 days
->North to south: 3-5 days
Exact timing may vary due to weather, traffic, and route conditions, but we ensure a smooth and timely delivery!

Convenience at Your Doorstep!
Our driver will pick up your vehicle from your specified location and deliver it directly to your chosen destination ,no terminals, no extra stops!

In some cases, the driver may request to meet at a nearby large parking lot if:
-Streets are too narrow for a large transport truck.
-The delivery location is a dead-end (cul-de-sac).
-Low-hanging trees could obstruct the truck’s path.
We’ll always coordinate the most convenient and accessible delivery option for you!

No, we don’t have terminals since we specialize in door-to-door delivery. However, if you need flexibility, we can:
-Arrange a late delivery to accommodate your schedule.
-Coordinate with you to drop off your vehicle at a nearby terminal where the driver can store it safely.
We’re here to make the process as convenient as possible!

Step 1: Inspect the Vehicle
At pickup and delivery, you and the driver will inspect the vehicle together and document its condition.
-Step 2: Report Any Damage
If any damage occurs during transportation, note it on the Bill of Lading and take clear photos. ---Step 3: Insurance Coverage
The insurance policy will cover any damage sustained during transit, ensuring your vehicle is fully protected.
If you have any concerns, our team is here to assist you every step of the way!

We use 8-10 car haulers, similar to the large transport trucks you see delivering vehicles to dealerships. These professional-grade carriers ensure safe and efficient transportation for your vehicle.
For enclosed transport, we also offer fully covered trailers for extra protection.

-> Stay Updated Anytime!
-Direct Contact: You'll receive the driver's phone number so you can reach out anytime for real-time updates.
-Call Us: Prefer us to check for you? Just give us a call, and we’ll provide the latest location of your vehicle.
We ensure transparent tracking for a smooth and stress-free shipping experience!

-Pickup: You do not need to be present at the pickup location. A friend, neighbor, or relative can hand the keys to the driver for you.
-Delivery:
You don’t have to be there for delivery either, as long as you’ve arranged payment for the driver.
We ensure a hassle-free experience with flexible options!

With years of hands-on experience in the industry, we've now launched our dedicated logistics arm, INSTATOW. We’re a 5-star rated company on Transport Reviews and TrustPilot, and have thousands of satisfied clients who happily recommend us to their friends.
Expertise, trust, and customer satisfaction are what set us apart!

Your vehicle will only be driven when loading or unloading from the truck. It will stay on one truck for the entire journey, picked up according to the delivery schedule, ensuring it is not shuffled or moved.

We are located in
215 US HIGHWAY 1 S
NORLINA, NC 27563

Extra details:
the office beside the petrol station

Yes, some of our drivers have TWIC card. If you need to pick up a vehicle from a port, we will assign a driver who has a TWIC card.