Privacy Policy
Your Privacy Matters
Protecting Your Personal Information
At insta-tow.com, we respect your privacy and are committed to safeguarding your Personally Identifiable Information (PII). This policy explains what we collect, how we use it, and the steps we take to keep your information secure.
Information We Collect
We may request the following information when you engage with our website or services:
- Your name
- Email address
- Phone number
- Other relevant details to enhance your experience
When and How We Collect Data
We collect personal data when you:
- Complete forms on our website
- Submit information voluntarily
- Interact with specific features or services
How We Use Your Information
Your information may be used to:
- Efficiently process transactions
- Send periodic communications (if opted-in)
- Respond to inquiries or service requests
- Enhance your experience on our website
Protecting Your Information
Your data is stored on secure systems accessible only to authorized personnel. Sensitive information, such as payment details, is encrypted with Secure Socket Layer (SSL) technology.
While we do not perform vulnerability or malware scanning, all transactions are securely processed through trusted third-party gateways. We do not store payment data on our servers.
Use of Cookies
We do not use cookies for tracking purposes. You can manage cookies through your browser settings. Disabling cookies may impact some site features but will not prevent you from placing orders.
Third-Party Disclosure & Links
We do not sell, trade, or transfer your personal information to outside entities. Our website also does not include or promote products or services from external vendors.
Google Advertising & Analytics
We use Google AdSense. Google uses cookies, including the DART cookie, to deliver ads based on your browsing behavior. You may opt out via the Google Ad and Content Network privacy policy.
We also utilize Google Analytics for Demographics and Interests Reporting, and may use first-party and third-party cookies (like DoubleClick) to understand ad interactions.
Opting Out: Adjust your preferences through Google Ad Settings, the Network Advertising Initiative's opt-out tool, or the Google Analytics Opt-Out Browser Add-on.
California Online Privacy Protection Act (CalOPPA)
In alignment with CalOPPA requirements, we:
- Allow users to visit our site anonymously
- Link this policy from our homepage or first significant page
- Use the term “Privacy” in the link for visibility
- Notify users of changes on this policy page
- Provide options to update personal information via email or phone
Do Not Track (DNT) Signals: We honor DNT signals and do not track, place cookies, or use advertising tools when DNT is enabled.
Third-Party Behavioral Tracking: Our site permits behavioral tracking by third parties.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect or market to children under 13. Parents and guardians have control over the information that may be collected from children online.
Fair Information Practices
Should a data breach occur, we will:
- Notify affected individuals via email within 7 business days
- Post an on-site notification within 7 business days
We uphold the individual redress principle, ensuring individuals can enforce privacy rights if laws are violated, including contacting regulators or pursuing legal remedies.
CAN-SPAM Act Compliance
We collect email addresses to send transactional or marketing communications, respond to inquiries, and notify users of updates.
Our compliance measures include:
- Never using false or misleading subject lines
- Clearly identifying messages as advertisements when applicable
- Providing our physical business address
- Offering a clear opt-out mechanism
Unsubscribe: Email info@insta-tow.com to be removed from communications. Requests are processed promptly.
SMS Terms & Conditions
Consent for SMS Communication: Phone numbers collected during the SMS opt-in process are used solely for our service communications and are not shared with third parties for marketing.
Types of Messages: You may receive appointment reminders, follow-up messages, billing inquiries, or promotions and offers (if applicable).
Message Frequency: Message volume may vary. You may receive up to 15 messages per week depending on the communication type.
Potential Fees: Standard message and data rates may apply based on your carrier plan.
Opt-In Methods: Opt in via our online form or by emailing info@insta-tow.com.
Opt-Out Instructions: Reply “STOP” to any SMS or contact us at info@insta-tow.com. For assistance, reply “HELP” or email us directly.
Additional Options & Disclosures:
- If you prefer not to receive SMS messages, do not check the SMS consent box on our forms.
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or review this Privacy Policy.
- Message frequency may vary.
Contact Us
If you have any questions about this privacy policy, please reach out through our contact page.